面对面的沟通(哈佛商业评论系列) RDM: FACE-TO-FACE COMMUNICATIONS HAR

With tips on eye contact, asserting oneself in uncomfortable situations, speaking directly, and giving constructive criticism, this is the essential guide to using the spoken word more effectively.
　　Fast and actionable tools and strategies for improving critical management skills—culled from Harvard Business School Publishing’s respected newsletters Harvard Management Update and Harvard Management Communication Letter

Introduction
Using the Spoken Word Effectively
Mastering the Art of Persuasion
How to Bring About Change by Paying Attention to What You and Others Say
How to Make Your Case in 30 Seconds or Less
Are You Asking the Right Questions?
Is One-Dimensional Communication Limiting Your Leadership?