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　　The Pocket Mentor Series offers immediate solutions to common challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real life examples to help you identify your strengths and weaknesses and hone critical skills.

内容简介

　　In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.
　　This volume helps you master the art of effectively managing difficult interactions. You'll learn how to:
　　Determine which confrontations are worth an investment of your time and energy
　　Understand and manage the strong emotions that can arise during confrontations
　　Design solutions that meet all stakeholders' needs
　　Coach your direct reports to resolve confrontations productively

目　　录

Mentor's Message: Why Learn How to ManageDifficult　Interactions?　ix
Managing Difficult Interactions: The Basics
What Are Difficult Interactions?
　Helpful information about why managers avoid dealing with
　difficult interactions at work.
　Examples of difficult interactions　
　Removing barriers to dealing with conflict　
　Understanding that improvement is possible　
What Causes Difficult Interactions?
　Insights into the many kinds of differences that can trigger
　difficult interactions.
　Differences in positions and interests
　Differences in perceptions, motivations, and styles　
　Differences in life experiences and cultural backgrounds

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Managing Difficult Interactions(ISBN=9781422125083)

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