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内容简介

Did you know that an average of only 100f training resulted in changing or enhancing an employees performance on the job. So, why train? Picking up where her first book, the landmark Transfer of Training, left off (and retaining some of the most salient sections and strategies), this completely updated take on the topic shows trainers and performance professionals how to: Gain and maintain effective performance in complex systems. Find and engage clients and stakeholders in transfer of learning efforts. Support transfer of learning in E-environments. Evaluate the success transfer of learning interventions. Order your copy of this essential guide today! Since it was first published in 1992, Transfer of Training has become a landmark book in the development and application of training and performance improvement interventions. Beyond Transfer of Training; Engaging Systems to Improve Performance moves beyond that classic work and integrates the challenges of today's complex systems into its guidelines, flowcharts, examples, checklists, and case studies. Written by acclaimed international consultant Mary Broad (coauthor of Transfer of Training), this important book is an essential guide that offers a solid foundation and the tools needed to help key stakeholders in complex organizations achieve the desired workforce performance and organizational results.

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作者简介

Mary L. Broad is an international consultant who works with public and private sector organizations to improve the payoff from investments in training and other performance improvement initiatives. Clients have included the Georgia State Department of Hum

目　　录

List of Figures, Exhibits, and Tables
Preface
PART 1: ESTABLISHING THE FOUNDATION FOR PERFORMANCE IMPROVEMENT IN COMPLEX SYSTEMS
　1 Organizations as Complex Systems
　　Living and Working in Complex Systems
　　Moderately Complex Systems
　　Highly Complex Systems
　　Summary of This Chapter
　　Suggestions for Further Reading
　2 Stakeholders and Support for Performance
　　Performance and Performers
　　Stakeholders in Performance
　　Organizational Factors That Support 　　Performance in Complex Systems
　　Summary of This Chapter

List of Figures, Exhibits, and Tables Preface PART 1: ESTABLISHING THE FOUNDATION FOR PERFORMANCE IMPROVEMENT IN COMPLEX SYSTEMS 　1 Organizations as Complex Systems 　　Living and Working in Complex Systems 　　Moderately Complex Systems 　　Highly Complex Systems 　　Summary of This Chapter 　　Suggestions for Further Reading 　2 Stakeholders and Support for Performance 　　Performance and Performers 　　Stakeholders in Performance 　　Organizational Factors That Support 　　Performance in Complex Systems 　　Summary of This Chapter 　　Suggestions for Further Reading 　3 The Performance Consultant 　　The Role of the Performance Consultant 　　The Human Performance Technology (HPT) Process 　　Organizations as Complex Systems 　　Partnering and Consulting with Other 　　Stakeholders 　　Summary of This Chapter 　　Suggestions for Further Reading PART 2: TOOLS FOR STAKEHOLDERS TO IMPROVE PERFORMANCE 　4 Developing Stakeholder Strategies to Improve Performance 　　Low Performance Levels Following Training 　　Interventions 　　Stakeholder Support for Performance 　　Recommended Stakeholder Strategies to Support Performance 　　Summary of This Chapter 　　Suggestions for Further Reading 　5 Evaluation to Measure and Support 　　Performance 　　Evaluation as a Tool to Measure and Support Performance 　　Levels of Evaluation of Training Interventions 　　The Role of Evaluators in Supporting Learning and Performance 　　Summary of This Chapter 　　Suggestions for Further Reading 　6 Partnering and Consulting with Managers 　　Establishing Partnering Relationships with Managers 　　Consulting with Managers on a Performance Improvement Intervention 　　Supporting the Performance of Stakeholders in Performance Improvement Interventions 　　Summary of This Chapter 　　Suggestions for Further Reading PART 3: APPLICATIONS OF PERFORMANCE IMPROVEMENT IN REAL-WORLD SYSTEMS 　7 Sleuthing Out Performance Consulting’s Best Partners (Julie S Hile) 　　The Call for Performance Consultants’ Best 　　Stakeholders 　　Lessons Learned from the Performance 　　Consulting/S&H Partnership 　　The Canadian National Railway U.S Operation’s Safety Rule Book Revision Process 　　Summary of This Chapter 　　Suggestions for Further Reading 　8 Implementing Transfer of Learning to 　　Performance in a Complex International System (Richard L Sullivan) 　　An International Complex System 　　Moving from Training to Performance 　　Improvement 　　Transfer of Learning to Performance 　　The Case of Improved Infection Prevention 　　Practices 　　Summary and Lessons Learned 　　Suggestions for Further Reading 　9 e-Learning and Support for Performance (Kenneth W Finley, Jr.) 　　What Constitutes e-Learning 　　Current e-Learning State of the Art 　　e-Learning Enablers and Disablers 　　Stakeholder Support for Transfer of e-Learning to Performance 　　Summary of This Chapter 　　Suggestions for Further Reading Glossary References Index About the Authors Pfeiffer Publications Guide

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Beyond Transfer of Training: Engaging Systems to Improve Performance超越训练迁移：改善业绩的吸引人的系统下载

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