超新星顾问:跨越出色的客户服务与客户稳定增长的无形桥梁The Supernova Advisor : Crossing The Invisible Bridge to Exceptional Client Service and Consistent Growth

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  • 版 次:1
  • 页 数:127
  • 字 数:
  • 印刷时间:2007年12月01日
  • 开 本:16开
  • 纸 张:胶版纸
  • 包 装:平装
  • 是否套装:否
  • 国际标准书号ISBN:9780470249277
作者:Rob Knapp 著出版时间:2007年12月 
编辑推荐
The Supernova Model is a client service,client acquisition,and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule.First implemented by financial advisors at Merrill Lynch-under the leadership of author Rob Knapp-it has grown increasingly popular within the financial services industry.The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients,while significantly growing your business.
  作者简介:
ROB KNAPP is a former Managing Director for Merrill Lynch and the architect of Supernova,which he developed with a team of financial advisors and leaders at Merrill Lynch.His passion for coaching reach excetional levels of performance has solidified his reputation throughout the financial service sector as visonary and creative leader. 
内容简介
The 80/20 Rule is a fixture in American business-80 percent of the profit comes from 20 percent of the clients.For financial advisors,the 80/20 Rule is an unassailable law of physics; deny it at your own risk.Yet many advisors who grasp the intuitive reality of the 80/20 rule lack a proven model of professional practice that transforms their understanding into action.
  The Supernova Model is a client service,client acquisition,and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule.First implemented by financial advisors at Merrill Lynch-under the leadership of author Rob Knapp-it has grown increasingly popular within the financial services industry.MIT sent a team of graduate students to evaluate Supernova and complete a dissertation,while Harvard Business School prepared a case on it.
目  录
Foreword
Acknowledgments
Introduction Stepping onto the Invisible Bridge:Your Journey toward the
 Exceptional
Chapter 1 The Trouble with Success: The Tyranny of the 80/20 Rule
Chapter 2 Contact: The Humble Foundation of the Ultimate Client Experience
Chapter 3 Segmentation: The Supernova Non-negotiable
Chapter 4 Organization: Promises Made,Promises Kept
Chapter 5 Planning: Inspired Action
Chapter 6 Acquisition: Explosive Growth under Control
Chapter 7 Leading the Practice: Leaders Developing Leaders
Final Thoughts on Moving Forward
About the Author
Index

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