内容简介
Book De*ion
In this completely revised and updated edition of the customerservice classic (more than 600,000 copies sold), Carl Sewellenhances his time-tested advice with fresh ideas and new examplesand explains how the groundbreaking "Ten Commandments of CustomerService" apply to today's world.
Drawing on his incredible success in transforming his DallasCadillac dealership into the second largest in America, Carl Sewellrevealed the secret of getting customers to return again and againin the original "Customers for Life. A lively, down-to-earthnarrative, it set the standard for customer service excellence andbecame a perennial bestseller. Building on that solid foundation,this expanded edition features five completely new chapters, aswell as significant additions to the original material, based onthe lessons Sewell has learned over the last ten years.
In this completely revised and updated edition of the customerservice classic (more than 600,000 copies sold), Carl Sewellenhances his time-tested advice with fresh ideas and new examplesand explains how the groundbreaking "Ten Commandments of CustomerService" apply to today's world.
Drawing on his incredible success in transforming his DallasCadillac dealership into the second largest in America, Carl Sewellrevealed the secret of getting customers to return again and againin the original "Customers for Life. A lively, down-to-earthnarrative, it set the standard for customer service excellence andbecame a perennial bestseller. Building on that solid foundation,this expanded edition features five completely new chapters, aswell as significant additions to the original material, based onthe lessons Sewell has learned over the last ten years.