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作者介绍：Roger Whitehead
　　Roger Whitehead is a director of Office Futures, an independent consultancy in electronic business that he founded in 1981. The company advises organizations on using information technology to make their strategies real. It also assists with product and supplier selection, and supplier implementation.

内容简介

Understanding and improving your organization's business processes is vital in today's economy. Using non-technical language, this book describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.

目　　录

Foreword
Preface
Acknowledgements
Prologue:Olympic results
1. A gentle introduction to systems and processes
2. Business processes and their managementCase Case study 1 Canton of zug
3. The job BPM software is there to doCase study 2. DVLA
4. The systems of an organizationCase study 3. International Truck and Engine Corporation
5. Looking outside the organizationCase study 4. Matáv (the Hungarian Telecommunications Company)
6. Organizations, people and systemsCase study 5. Morse Group Ltd.
7. The business return on BPMCase study 6. POSCO
8. Corporate strategies and approaches for BPM Case study 7. Rabofacet
9.What to look for in a BPM product Case study 8 Sonae Distribuicao Brasil
Appendix. A short history of process management

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Mastering Your Organization’s Processes商业过程管理指南

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