SUPPLY CHAIN EXCELLENCE 2E(ISBN=9780814409268)

　　Peter Bolstorff (Minneapolis, MN) is President and CEO of SCE Limited, which supports "do-it-yourself" supply chain performance through education, coaching, and process expertise. Robert Rosenbaum (Cleveland, OH) is an award-winning journalist and publisher and editorial director of Supply Chain Technology News.

　　"The genius of the Supply Chain Operations Reference (SCOR) definition of supply chain management is that it simplifies the complexities of SCM down to five simple terms that everybody can agree on: plan, source, make, deliver, return." -- Industry Week