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作者简介：
　　Jack Gordon is a former chief editor of Training Magazine and an award-winning writer. He is the editor of numerous books, including The Pfeiffer Book of Successful Communication Skill-Building Tools and The Pfeiffer Book of Successful Leadership Development Tools.

内容简介

The Pfeiffer Book of Successful Managing Conflict Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Managing Conflict Tools
　　Provides articles that offer timeless advice for dealing and classifying organizational conflict Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences
　　Offers inventories that include questionnaires and instruments that help participants recognize the destructive effects of hidden agendas and how to deal with them and surveys that encourage honest talk about controversial issues in the organization

目　　录

How to Use This Resource
About the Editor
Introduction
PART 1: PRESENTATION AND DISCUSSION RESOURCES
　1. The Art of Creative Fighting
　2. Conflict-Resolution Strategies
　3. Win/Lose Situations
　4. A Taxonomy of Intergroup Conflict-Resolution Strategies
　5. Developing Collaboration in Organizations
　6. Constructive Conflict in Discussions: Learning to Manage Disagreements Effectively
　7. Dealing with Disruptive People in Meetings
　8. Confrontational Communication
　9. A Positive Approach to Resistance
　10. Breaking Down Boundaries: Breaking Through Resistance

How to Use This Resource About the Editor Introduction PART 1: PRESENTATION AND DISCUSSION RESOURCES 　1. The Art of Creative Fighting 　2. Conflict-Resolution Strategies 　3. Win/Lose Situations 　4. A Taxonomy of Intergroup Conflict-Resolution Strategies 　5. Developing Collaboration in Organizations 　6. Constructive Conflict in Discussions: Learning to Manage Disagreements Effectively 　7. Dealing with Disruptive People in Meetings 　8. Confrontational Communication 　9. A Positive Approach to Resistance 　10. Breaking Down Boundaries: Breaking Through Resistance PART 2：EXPERIENTIAL LEARNING ACTIVITIES 　Experiential Learning Activities: Conflict and the Team 　1. What to Look for in Groups: An Observation Guide 　　2. Conflict Styles: Organizational Decision Making Donald T. Simpson 　　3. Win As Much As You Can: An Intergroup Competition 　　4. Power Poker: What's in It for Me? 　　5. Trouble in Manufacturing: Managing Interpersonal Conflict 　　6. Dynasell: Hidden Agendas and Trust 　　7. Current Status: A Feedback Activity on Trust 　Experiential Learning Activities: Conflict and the Individual 　 8. Retaliatory Cycle: Introducing the Elements of Conflict 　　9. Mter Ego: Saying What You Mean 　　10. Conflict Role Play: Resolving Differences 　　11. Resistance: A Role Play 　　12. Neutral Corner: Deciding on an Issue 　　13. Communication Games: Eliminating Unproductive Behavior During Performance Reviews 　　14. The Company Task Force: Dealing with Disruptive Behavior 　…… PART 3：INVENTORIES QUESTIONNAIRES AND SURVEYS

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