冲突解决 Conflict Management

Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.
　　In this book you will find many options for managing conflict, including:
　　- planning
　　- goal setting
　　- compromise

Preface
Introduction
1 Conflict--the basics
2 Conflict development
3 Approaches to managing conflict
4 Negotiation--the basics
5 Positions, concessions and interests
6 Getting ready to negotiate
7 Negotiation styles
8 Negotiation tools and planning
Conclusion
Notes
Glossary
Index