内容简介
The fast and easy way to improve call center management andresponse.
Are you a call center professional seeking trusted and practicaladvice for improving your results and positively affecting yourcompany's bottom line? Now updated with coverage of the latesttechnological advancements and developments in the field, CallCenters For Dummies, 2nd Edition is the ultimate call centerreference guide.
With new tools and tactics specifically designed for call centermanagers, Call Centers For Dummies, 2nd Edition helps put value oncustomer relations efforts undertaken in call centers and shows youhow to implement new strategies for continual improvement andsuperior customer service. Features new to this editioninclude:
Guidance on determining whether outsourcing is a cost-efficientoption for your company Coverage of new technologies that help cutcosts A look at how today's call centers can benefit fromempowering their agents;
Are you a call center professional seeking trusted and practicaladvice for improving your results and positively affecting yourcompany's bottom line? Now updated with coverage of the latesttechnological advancements and developments in the field, CallCenters For Dummies, 2nd Edition is the ultimate call centerreference guide.
With new tools and tactics specifically designed for call centermanagers, Call Centers For Dummies, 2nd Edition helps put value oncustomer relations efforts undertaken in call centers and shows youhow to implement new strategies for continual improvement andsuperior customer service. Features new to this editioninclude:
Guidance on determining whether outsourcing is a cost-efficientoption for your company Coverage of new technologies that help cutcosts A look at how today's call centers can benefit fromempowering their agents;