内容简介
Best Practices in Lean Six Sigma Process Improvement reveals
how to refocus lean/six sigma processes on what author Richard
Schonberger—world-renowned process improvement pioneer—calls "the
Golden Goals": better quality, quicker response, greater
flexibility, and higher value. This manual shows you how it can be
done, employing success stories of over 100 companies including
Apple, Illinois Tool Works, Dell, Inc., and Wal-Mart, all of which
have established themselves as the new, global "Kings of Lean,"
surpassing even Toyota in long-term improvement.
作者简介
Richard Schonberger is President of Schonberger &
Associates, Inc., providing lectures, seminars, and advisory
services to industrial and business organizations worldwide.
Originator of the term and concepts of world-class manufacturing,
he is author of numerous books, as well as some 150 articles in
periodicals ranging from Harvard Business Review and the Wall
Street Journal to Quality Progress and the Journal of Cost
Management. He has been awarded the Shingo Prize for Excellence in
Manufacturing and the British Institution of Production Engineers'
International Award in Manufacturing Management, and has received
the Institute of Industrial Engineers (IIE)'s Production and
Inventory Control Award.