内容简介
By exploring measures that have transformed businesses, DavidParmenter has developed a methodology that is breathtaking in itssimplicity and yet profound in its impact. Now in an updated andexpanded Second Edition, Key Performance Indicators is a proactiveguide representing a significant shift in the way KPIs aredeveloped and used, with an abundance of implementation tools,including:
The four foundation stones that lead the development and use ofKPIs
A 12-step model for developing and using KPIs withguidelines
A KPI resource kit including worksheets, workshop programs, andquestionnaires
A new and pragmatic approach to finding critical successfactors
Over 300 performance measures
Implementation variations for small to medium enterprises andnot-for-profit organizations
The four foundation stones that lead the development and use ofKPIs
A 12-step model for developing and using KPIs withguidelines
A KPI resource kit including worksheets, workshop programs, andquestionnaires
A new and pragmatic approach to finding critical successfactors
Over 300 performance measures
Implementation variations for small to medium enterprises andnot-for-profit organizations