银行服务业流程管理-六西格玛 Six sigma for financial service by Hayler, Rowland?? Nichols, Michael

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  • 版 次:1
  • 页 数:248
  • 字 数:
  • 印刷时间:2006年10月01日
  • 开 本:
  • 纸 张:胶版纸
  • 包 装:精装
  • 是否套装:否
  • 国际标准书号ISBN:9780071470377
作者:Rowland Hayler 等著出版社:Oversea Publishing House出版时间:2006年10月 
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作者简介:Rowland Hayler
Rowland Hayler is the Vice President of International Operations for Pivotal Resources, a global business improvement consulting firm. Prior to joining Pivotal, he served in a variety of business improvement leadership roles over 15 years at American Express. He has consulted with many leading financial organizations, including Halifax Bank of Scotland, Dresdner Kleinwort Wasserstein, Marks & Spencer Money, Swisscard, and UBS. 
内容简介
Finally, top executives across the global financial services industry are catching on-and catching up-to what the world's most successful corporations have known for more than a decade: The performance improvement principles of Six Sigma, Lean, and Process Management can be applied to all aspects of any company's operations-with remarkable results.
  If you want to take advantage of these proven, performance-enhancing methods, tools, and techniques, this reference helps you to use Six Sigma and other tools in a wide range of financial service applications: commercial or savings banks, diversified financials, securities, insurance firms, and more. Six Sigma for Financial Services delivers a complete and groundbreaking model specifically for financial services created by two experts of Six Sigma deployment and Process Management.
目  录
Foreword
Acknowledgments
PART 1 TOday's Financial Services Landscape
Chapter 1: Key Definitions
Chapter 2: The Driving Forces of Change
Chapter 3: Some Success Stories from Leading Financial Services Organizations
Chapter 4: What Does World Class Really Mean?
PART 2 Process Leadership
Chapter 5: Defining a Vision
Chapter 6: Shaping a Strategy
Chapter 7: Establishing Ownership
PART 3 Process Knowledge
Chapter 8: Creating Capabilities
Chapter 9: Defining an Architecture

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