内容简介
From the author of the acclaimed book Fierce Conversationscomes the antidote to some of the most wrongheaded practices ofbusiness today.
? “Provide anonymous feedback.”
? “Hire smart people.”
? “Hold people accountable.”
These are all sound, business practices, right? Not so fast, saysleadership visionary and bestselling author Susan Scott. In fact,these mantras — despite being long-accepted and adopted by businessleaders everywhere — are completely wrongheaded. Worse, they arecosting companies billions of dollars, driving away valuableemployees and profitable customers, limiting performance, andstalling careers. Yet they are so deeply ingrained inorganizational cultures that no one has questioned them. Untilnow.
? “Provide anonymous feedback.”
? “Hire smart people.”
? “Hold people accountable.”
These are all sound, business practices, right? Not so fast, saysleadership visionary and bestselling author Susan Scott. In fact,these mantras — despite being long-accepted and adopted by businessleaders everywhere — are completely wrongheaded. Worse, they arecosting companies billions of dollars, driving away valuableemployees and profitable customers, limiting performance, andstalling careers. Yet they are so deeply ingrained inorganizational cultures that no one has questioned them. Untilnow.