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饭店英语（含MP3光盘）

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版次：1
页数：
字数：
印刷时间：2007年10月01日
开本：16开
纸张：胶版纸
包装：平装
是否套装：否
国际标准书号ISBN：9787307055278
丛书名：21世纪高职高专旅游管理专业系列教材

作者:饶莉啦　主编，程从喜，刘红梅　副主编出版社:武汉大学出版社出版时间:2007年10月

内容简介

本书针对高职高专学生的实际需求和教育的特殊规律，从我国旅游业的实际需要出发，紧密结合饭店行业的工作特点，以涉外饭店一线部门的服务流程和岗位职责为主线，概括了涉外饭店的主要服务内容和规范用语。本书加配由纯正美语录制的MP3光盘，更适宜教师和学生使用。

目　　录

Part One The Front Office
　Unit 1 Room Reservations
　　Dialogue 1 A Long Distance Call Reservation
　　Dialogue 2 A Group Reservation
　　Dialogue 3 An Individual Reservation
　Unit 2 At the Reception Desk
　　Dialogue 1 Registering an Individual Guest
　　Dialogue 2 Receiving a Tour Group
　　Dialogue 3 Extending Stay
　Unit 3 The Bellboy
　　Dialogue 1 Showing a Guest to the Floor
　　Dialogue 2 Introducing the Room Facilities
　　Dialogue 3 Running Errands for the Guest
　Unit4 The Cashier

Part One The Front Office 　Unit 1 Room Reservations 　　Dialogue 1 A Long Distance Call Reservation 　　Dialogue 2 A Group Reservation 　　Dialogue 3 An Individual Reservation 　Unit 2 At the Reception Desk 　　Dialogue 1 Registering an Individual Guest 　　Dialogue 2 Receiving a Tour Group 　　Dialogue 3 Extending Stay 　Unit 3 The Bellboy 　　Dialogue 1 Showing a Guest to the Floor 　　Dialogue 2 Introducing the Room Facilities 　　Dialogue 3 Running Errands for the Guest 　Unit4 The Cashier 　　Dialogue 1 Exchanging Money 　　Dialogue 2 Checking Out 　　Dialogue 3 Paying with Credit Cards 　Unit 5 At the Business Center 　　Dialogue 1 Mail Service 　　Dialogue 2 Internet Service 　　Dialogue 3 Sending a Fax 　Unit 6 Changing the Room 　　Dialogue 1 Changing the Room 　　Dialogue 2 It's Too Noisy 　　Dialogue 3 A Room with A King-size Bed Part Two The Housekeeping Department 　Unit 1 Making up the Room 　　Dialogue 1 Could You Do Our Room First Next Time 　　Dialogue 2 What Time to Clean Your Room 　　Dialogue 3 Turn-down Service 　Unit 2 Laundry Service 　　Dialogue 1 Introducing Laundry Service 　　Dialogue 2 Express Laundry Service Dialogue 3 In the Laundry 　Unit 3 Wake-up Call Service & Special Service 　　Dialogue 1 Wake-up Call Service 　　Dialogue 2 Baby-sitting Service 　　Dialogue 3 Preparing for a Birthday Party 　Unit 4 Miscellaneous Service 　　Dialogue 1 Maintenance Service 　　Dialogue 2 Complaints 　　Dialogue 3 The Lost Diamond Earrings Part Three Food and Beverage Department 　Unit 1 Chinese Restaurant 　 Dialogue 1 Reserving a Table 　 Dia|ogue 2 At a Chinese Restaurant 　 Dialogue 3 Chinese Cuisine 　Unit 2 Western Restaurant 　 Dialogue 1 At a Western Restaurant 　 Dialogue 2 Dining a la Carte 　 Dialogue 3 Wine Sales …… Part Four Shopping and Entertaining Services Appendix Key to Exercises 参考书目

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