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内容简介

Coaching and Mentoring offers managers comprehensive advice on how to help employees grow professionally and achieve their goals.
This volume covers the full spectrum of effective mentoring and the nuts and bolts of coaching.Managers will learn how to master special mentoring challenges, improve listening skills, and provide ongoing support to their employees.

作者简介

Herminia Ibarra is the INSEAD Chaired Professor of Organisational Behaviour and Area Corrdinator for the Organisational Behaviour Group. Prior to Joining INSEAD she served on the harvard Business School faculty for thirteen years.

目　　录

Introduction
1 What Coaching Is All About
Its Place in Management
Benefits
Identifying Coaching Opportunities
A Four-Step Process
Summing Up
2 Preparing to Coach
Keep Your E/es, Ears, and Mind Open
Begin with Observation
Create and Test Your Hypothesis
Listen Carefully
Estimate the Probability of Improvement
Ask the Employee to Prepare

Introduction 1 What Coaching Is All About Its Place in Management Benefits Identifying Coaching Opportunities A Four-Step Process Summing Up 2 Preparing to Coach Keep Your E/es, Ears, and Mind Open Begin with Observation Create and Test Your Hypothesis Listen Carefully Estimate the Probability of Improvement Ask the Employee to Prepare Summing Up 3 Discussion Where Minds Meet DiscussYour Observations Be an Active Listener Listen for the Emotions Behind the Words Move Discussion to Causes Summing Up 4 Active Coaching and Follow-Up Getting Down to Business Obtain Agreement on Goals Create an Action Plan Begin Coaching Give and Receive Feedback Adopt an Appropriate Approach Mways Follow Up Summing Up 5 Becoming a Better Coach Beyond the Basics Conserve Time and Energy Create the Right Chmate Avoid These Common Mistakes Understand the Challenge of Team Coaching Practice Makes Perfect Summing Up 6 Executive Coaching When Bosses Need Help Why Executive Coaching? Two Approaches to Executive Coaching What to Look for in an Executive Coach Summing Up 7 Mentoring and Management Developing Human Assets MentoringVersus Coaching The Benefits and Costs of Mentoring Who Should Have a Mentor? Summing Up 8 The Right Match Advice for Matchmakers What Constitutes a Good Match? …… 9 Being an Effective Mentor 10 WOmen and Minorities 11 Beyond Traditional Mentoring Appendix A Appendix B Notes Glossary For Further Reading Index About the Subject Adviser About the Writer

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